All of our friends notice and comment on how nicely our house is looking.
As with any new house that is built, there were a few issues that needed to be resolved, but Savannah Homes 1 year warranty was top notch. Every aspect of the experience was phenomenal; from first contact about an issue, to contact with professional contractors, to the work that was completed and the follow up to make sure everything was finished to our specifications.
This step by step approach worked incredibly well, and I can only speak to the qualified, experienced and timely approach provided by Savannah Homes every time that I needed them.
You guys were great!
Thank you again for all of your help this past year.
Shane & Britny, Norwalk
I’ve never purchased a new construction home so didn’t know just what to expect. I had heard horror stories from others. But I’ve got to say I don’t have any horror stories. Not even close. Everyone I came into contact with were great to work with. They addressed my needs and concerns during construction and after. I had a few things that needed tweaked after I moved in. They addressed those items on a timely basis and had them taken care of quickly. I figured it would take a while but that was not the case. I had a positive experience on the purchase of my home from Savannah Homes.
Linda M., Des Moines
Chad & Katie R., Altoona
The people at Savannah were wonderful to work with. We really weren’t looking for a house, we were looking for a home. From the beginning to the end of the process all the people we dealt with understood our desires and helped us make our house a home. They were prompt in responding to our questions and concerns and were easy to get ahold of. From the owner to the workers we felt that everyone cared for us and for our home! We would gladly recommend Savannah Homes to anyone looking for a home!
Jeremy and Briget
We love our home! We have been in it a little over a year. As with all new homes, there are things that show up that need attention. Our communication with Savannah was always good. The items of concern were taken care of to our satisfaction. When a problem arose, we contacted them. Soon we received a call from the appropriate tradesman to set up an appointment. They were courteous, helpful and easy to deal with.
Thanks Savanah Homes for building a house we love.
Quinby and Sandra
We just want to say a huge thank you to you for taking such good care of us! We are very happy with our experience and very grateful for our beautiful home. Thank you again.
Crystal and Jake
Dreams can come true!
Our dream was to have a new spacious 3 bedroom home with an eat-in-kitchen. It came true with a Savannah built home. Every inch is first class quality built. The people we worked with throughout the process have been great. Whenever we had a question, it was taken care of immediately. Our home is PERFECT!
We are so proud to tell our family and friends that we own a Savannah Home!
Thank you (Realtor) for assisting us in building our home with Savannah. From the time we walked into the house, we knew we had found the house and builder we wanted. Having a great realtor to walk us step by step through the process made it an even better experience.
Savannah was great in working with us to ensure we were building a house of not only great quality but functional and within our budget. They had plenty of options when it came to selection of cupboards, countertops, and flooring without it being overwhelming!
Throughout the building process we were always kept in the loop and though our timeline was delayed due to weather, Savannah ensured we were in the know.
Warranty work was great with Savannah. In talking with others who have built in the Metro, the builder has you make a list and will only address those concerns at a check-in date. With Savannah, we were able to send an email and someone was in contact with us within the week to resolve the issue! Since our warranty has been up, Savannah has provided recommendations for our continued “home-improvement” projects! Great customer service!
We love our home and could not have picked a better fit of realtor or builder. Thank you Summer and Savannah Homes!
Brandon & Maicie P., Ankeny
Working with Savannah Homes provides our customers with some distinguishing factors that we refer to as the Savannah Advantage. We want our customers to have a personalized and tailored experience they feel explains, in detail, what the home building and buying process entails.
Savannah Service You Can Count On
At Savannah Homes we know that quality in home building consists of two things: 1) the quality of our homes, and 2) the quality of the process you experience before and after you purchase a Savannah home. Savannah Service refers to the customer service program that focuses on those processes and includes five major points, before and after closing.
Builder/Buyer Services Group (BBSG) manages the Limited Warranty included in the sale of our homes. They have been working successfully with builders and buyers since 1998. BBSG will be the point of contact for warranty related issues or questions, and will coordinate your service.
1. Plan Review
This takes place approximately five days after signing the Purchase Agreement and/or upon receipt of the loan commitment. This meeting includes the buyers, their realtor (if applicable), and our Construction Superintendent, Linda Aldrich. The buyers will work with Linda to make selections for exterior and interior colors if applicable. They’re also provided a list of vendors and locations to make any upgraded or additional interior selections. The Construction Superintendent reviews and notes the requested plan changes. The Plan Review applies only to custom built homes.
2. Pre-drywall Tour
This tour with Linda, our Construction Superintendent, will occur around the home is drywalled. This process provides the buyers an additional opportunity to verify that all exterior and/or interior changes have been made and to pinpoint closing date arrangements as needed.
3. Homeowner Orientation
Homeowner orientation is a meeting that provides buyers with a thorough demonstration of their new home. It takes place approximately two days prior to closing. This process allows buyers to ask questions while providing an opportunity to list any workmanship or material defects. Items needing attention will be noted on the Final Walk-Thru list and will be signed by both parties. We request that buyers arrange for friends and young children to see the home at a time before or after the orientation so the buyers can focus all attention on the new home.
Buyers will also receive Trade Contractor-Supplier Warranties and booklets, and additional information concerning Savannah’s Warranty program.
4. One Month Letter
BBSG contacts owners in writing approximately 30 days after closing to assure all service items noted during the Homeowner Orientation have been corrected. It also provides an opportunity to mention any new issues noticed during the first 30 days of ownership. Savannah’s limited warranties exclude repairs for damage caused by moving in, or living in the home.
5. Eleven Month Letter
BBSG, again, contacts owners in writing approximately 11 months after possession, alerting owners to the pending close of the One Year Warranty period and offers an additional opportunity to report any service issues.